RealMetrics Announces Support Metric for VPS Hosting

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Also rolls out the technical support metric for shared hosting service.


RealMetrics, LLC, a provider of objective performance metrics based on systematic testing of online service providers, today announced the addition of a new metric for monitoring the performance of technical support response time for shared hosting and VPS hosting providers.

According to the company, the RealMetrics process is driven by establishing hosting accounts and then conducting tests on several parameters of online service. RealMetrics conducts over 60,000 tests per day on actual web hosting accounts.

"Adding the Technical Support response time metric brings a necessary and critical balance to our existing uptime and speed metrics," stated Rick Ralston, RealMetrics President and Chief Executive. "For web hosting consumers to make as informed decision as possible, it is crucial to evaluate the response time of the web hosting providers. We a -- This message may have been cut off and the rest will only be shown to members. To become a member, click here --