Network Solutions, a provider of web solutions and domain name registration, yesterday announced that it has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program.
The Network Solutions call center operations handles 1.2 million contacts annually via phone, fax, and email from its call center in Hazleton, Penn. The call center operation successfully passed a detailed audit of its recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities. In addition, J.D. Power and Associates conducted a random survey of customers who recently contacted Network Solutions. For certification status, a call center operation must perform within the top 20 percent of customer service, based on J.D. Power and Associates' cross-industry customer satisfaction research.
The evaluation criteria used during the survey include: courtesy of
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Network Solutions Recognized for Customer Satisfaction
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