I was simply doing research on SEO companies when I came across more then a handful who guarantee first pages results and yada yada, but i found them on the 8 or 9th page! This is why I said what I said. Old Welsh - I think it does matter where your site ranks, better rankings = more money, most of the time. If you're turning away customers then I think you need to expand and hire more people. You're just turning away the green.
I'm sure you're good at what you do but it seems like a lot of "companies" over-promise and under-deliver. They create a site and claim how good they are, they build a couple links for you, change a few meta tags, all of the sudden they're SEO "experts". This market is flooded with wannabes. I know that there are a few out there that do acutally know what they're doing but most dont.
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